Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a site we cover? This page explains how to reach the US Poker team and what you can expect once you do.
Why Readers Get in Touch
Most messages we receive fall into a handful of categories. Knowing which one fits your enquiry helps us route it to the right person faster:
- Questions about our rankings — Why a particular site sits where it does on a page, or how we weigh factors like cash-out speed, traffic, or bonus terms.
- Corrections — Bonus terms, licensing details, and payout methods change. If something on morgantrinker.com looks out of date or wrong, tell us and we will check it.
- Payout and withdrawal experiences — If you have direct experience with how quickly a site processed a cash-out, or ran into a snag during KYC verification, we are interested to hear it.
- General feedback — Ideas for topics we have not covered, or thoughts on how we could make comparisons more useful.
- Commercial and partnership enquiries — If you represent a poker operator or a related business, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message and we will point you toward support resources, including the National Problem Gambling Helpline.
How to Reach Us
Email remains the most reliable way to contact us. Please write to [email protected] with a short summary of what your message is about in the subject line — this alone saves a lot of back-and-forth.
If your enquiry relates to a specific site or offer, it helps to name the operator and the page you were reading. We cover a defined list of poker rooms across the site, so being specific means we can give you a useful answer rather than a generic one.
What Happens After You Send a Message
A real person on our team reads every message. We do not rely on automated replies to close out enquiries. Here is roughly what to expect:
- Your message is reviewed and categorized — question, correction, feedback, or something else.
- If it involves a factual claim (a bonus figure, a licensing detail, a payout timeframe), we check it against current sources before replying.
- You receive a personal response, typically within a couple of working days. Busier periods can push this slightly, and we appreciate the patience.
Our Commercial Relationships
US Poker may earn a commission when readers sign up with a poker site through links on this site. This does not influence how sites are ranked or reviewed — our methodology and other guides are built independently of any partnership, and we welcome scrutiny of that. If you think an editorial decision has been affected by a commercial relationship, tell us directly and we will look into it.
Before You Contact Us About a Specific Site
A few things are worth checking first, since they cover the questions we get asked most often:
| What you want to know | Where to look first |
|---|---|
| Bonus terms and playthrough requirements | The individual site's review on our rankings pages, alongside the offer terms shown next to each listing |
| Whether a site accepts players in your state | Licensing and eligibility section of that site's review |
| Deposit and withdrawal methods, including crypto | Payments section of the relevant review |
| How we scored a site's traffic, rake, or mobile app | Our methodology notes on the comparison pages |
If the answer is not there, or you think it is wrong, that is exactly the kind of message we want.
A Note on Responsible Play
Online poker for real money is legal only in certain regulated states, and every operator we review requires players to be 21 or older (18 in a small number of states — check local rules before signing up). Poker involves the risk of losing money; it is not a reliable source of income, and no site or strategy removes that risk. If gambling stops being enjoyable or starts to feel like a problem, help is available around the clock through 1-800-GAMBLER.
Thank you for taking the time to read this far. We look forward to hearing what you have to say.